Programme Manager

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About the Organization

ARROW strives to enable women, non-binary people and young people to be equal citizens in all aspects of their lives by ensuring their sexual and reproductive health and rights are achieved.

Established in 1993 upon a needs assessment arising out of a regional women’s health project, where the originating vision was to create a resource center that would ‘enable women to better define and control their lives’, ARROW is a regional non-profit women and young people’s organization based in Kuala Lumpur, Malaysia.

Job Responsibilities

Programme planning and management

• To utilize ARROW’s annual and mid-year planning process to develop annual work plans and strategize on new ideas (within the focus of ARROW’s strat plan) for the Domain, in collaboration with the programme and operations tea.
• Contribute to the development of annual operational budgets.
• Supervise the work of the Programme Officers within the domain to develop individual work plans, and ensure development and implementation of annual project work plans, and review and revise them periodically as the need arise.
• Facilitate ARROW’s team and project/programme planning, monitoring and evaluation meetings on regular basis or to delegate appropriately.
• Further develop and implement ARROW’s project and programme monitoring, evaluations and review mechanisms.
• Develop and contribute to finalise and ensure quality and regularity of ARROW’s programme due diligence mechanisms: ARROW’s annual Programme Advisory Committee meetings, ARROW’s QPRs, ARROW’s annual report, and ARROW’s donor reporting.
• In collaboration with ARROW’s Programme staff, develop and ensure implementation of plans for the evaluation of programme outcomes.

Programme implementation and advocacy

• Coordinate external contracts and partners’ project agreements related to this.
• Manage and monitor project budgets and disbursements and contribute to accuracy of financial reports.
• Organise project meetings and capacity-building workshops in collaboration with supervisors and other staff.
• Liaise with, and provide appropriate guidance and coordination to the team, consultants and resource persons to ensure high quality of deliverables.
• Develop, maintain and strengthen partnerships for project by providing information, cooperating or giving other forms of relevant support.
• Conduct activities and events to reinforce and enhance effective ARROW partnerships.
• Develop and leverage national, regional and international networks in achieving work outcomes.
• Identify advocacy opportunities in the region and globally in relation to programme specific issues.
• Ensure high quality development and implementation of programme advocacy plan.
• Provide technical assistance for the articulation of issues at the national and regional levels by providing regional and global context analysis.
• Keep the lines of effective and strategic advocacy communications open between partners, ARROW and other advocacy partners as necessary.

Team management

• Provide comprehensive programme orientation to new members of the ARROW’s programme team/s.
• Manage team dynamics and inter-personal relationships to enhance ARROW’s programme implementation.
• Provide timely and constructive feedback to team members on quality of work.
• Enable conducive environment for effective self-management and programme management.
• Set and uphold institutional work culture and create a positive and healthy work environment.

Knowledge management, sharing, documentation and inter team collaboration

• Establish and maintain collaborative and team approaches to the achievement of objectives of ARROW’s projects and related programmes.
• Facilitate communication within the team, between ARROW’s programme and  operations teams.
• Ensure that up-to-date and accessible documentation related to all programme  areas is maintained in the ARROW’s Management Information System (MIS).

Organisational Development

• Contribute to the ARROW management team and assist ARROW’s Programme Director, DED and ED in the development of the organisation.
• Assist ARROW’s Programme Director, DED and ED in personnel recruitment and development of orientation, training and personnel appraisal systems and practices for programme team, and other senior team when necessary.
• In collaboration with ARROW’s Programme Director, DED, ED and other Managers and/or appropriate staff members, coordinate and contribute towards the development of project funding proposals.
• Resource the ARROW’s Programme Management Team by providing relevant information to assist with decision-making and providing written reports including donor reporting.
• Report to the supervisors on issues affecting programme, finance or budgets  arising from ARROW’s programme.
• Plan and organise relevant ARROW meetings and workshops, including inputs for  ARROW’s Board of Director’s meetings and the Programme Advisory Committee  meetings or other meetings deemed appropriate by ARROW’s Programme  Director and the Deputy Executive Director.
• Represent and promote the work of ARROW among its stakeholders of individuals  and organisations at national, regional and international conferences and  meetings.
• Other duties as directed by ARROW’s direct accountable personnel.

 Reporting/Liaison and Coordination

• The Programme Manager is directly accountable to ARROW’s Executive Director (ED), Deputy ED  (DED) and Programme Director (ED) and will be working closely with project’s national  partners, other members of the ARROW team, including the Administrative and Finance  team, as well as any relevant consultants, interns and outside vendors.

Education Qualification/Required Skills & Experience

• Minimum 8-10 years’ experience in a management role ideally with a regional or  international organisation.
• A minimum of a Masters degree in relevant disciplines.
• In depth understanding of SRHR, gender, feminism, and human rights and knowledge and familiarity with development issues in the Asia Pacific region.
• Excellent written, verbal and presentation skills (fluency in English is essential; knowledge of other UN languages and key Asia-Pacific languages a plus).
• Energetic, flexible, collaborative, proactive, sense of humor; a team leader who can positively and productively impact both strategic and tactical programme initiatives
• Excellent judgment and creative problem-solving skills including negotiation and conflict resolution skills.
• Strong mentoring, coaching experience to a team with diverse levels of expertise.
• Excellent project and human resource management skills; ability to lead, influence and engage direct and indirect reports and peers.
• Self reliant, good problem solver, team player, and results oriented.
• Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively impact both strategic and tactical programme initiatives.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with ARROW Senior Management, Staff and Stakeholders.
• Personal qualities of integrity, credibility, and a commitment to and passion for ARROW’s mission and SRHR movement.
• Willingness to travel.

For more information please check the Link

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