Senior Operations Specialist, Climate Advisory

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About the Organization

Our story began in Zurich, with 5 friends* in 2002. They had a belief and a vision to shape and change the future of the world through climate empowerment, education and projects with their non-profit organisation; MyClimate. These ‘social entrepreneurs’ went on to pioneer climate change with the introduction of South Pole in 2006*. More than 20 years on, with the support of some of the most passionate and talented entrepreneurs around them, who are empowered to all play their part and with their founding belief in aligning purpose with passion, people and profit, they have created South Pole, an organisation that has gone onto positively impact the lives of over 20 million people across the world through its projects, saving over 20,000 km2 of forests from deforestation.

Job Description

The Senior Operations Specialist will play a key role in supporting the Climate Advisory team with operational matters to ensure efficient and scalable workflows. Reporting to the Director of Operations of Climate Advisory, you will be responsible for driving operational excellence through data quality assurance, process optimisation, tool management, and training support. Your responsibilities will include maintaining and enhancing operational processes, compiling reports and supporting onboarding activities.

Job Responsibilities

• Data Quality & Reporting: Conduct regular quality checks in our project management tool and Salesforce, ensuring data is accurate and complete. Organise the results in compelling presentations.
• Onboarding & Training: Manage the onboarding process for new Advisory team members, providing training on tools and processes and coordinating with their line managers. 
• Process & Tool Improvement: Develop, maintain, and enhance internal tools, processes, training materials, and templates to increase team efficiency and consistency. 
• Administrative Support: Conduct operational tasks, including reporting, data compilation, and other activities as needed to support team objectives.

Education Qualification/Required Skills & Experience

Essential -

• Educational Background: Degree in Business Administration, Political Science, Environmental Science, Sustainability, or a related field.
• Experience: Minimum of 3 years of relevant experience in administrative and operational roles, ideally in a small, international, and multicultural team environment. 
• Analytical & Process-Oriented: Proven ability to identify gaps and design processes or tools to improve efficiency. Strong attention to detail and comfort with data-focused tasks.
• Organisational Skills: Ability to multitask, prioritise, and maintain focus in a dynamic, fast-paced environment.
• Communication & Interpersonal Skills: Excellent English oral and written skills. Enjoy collaborating with and supporting others. 
• Proactive & Independent: Self-motivated with a diligent, proactive approach and adaptability to a rapidly changing environment.

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