Program Coordinator

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About the Organization

The Max Foundation is a leading global health nonprofit organization dedicated to accelerating health equity. For more than 26 years, Max has pioneered practical, scalable, high-quality solutions to bring life-extending treatments and patient-centered health care to more than 100,000 people living with cancer and critical illness in low- and middle-income countries. Max believes in a world where all people can access high-impact medicines, where geography is not destiny, and where everyone can strive for health with dignity and with hope.

Job Description

The Program Coordinator (PC) will coordinate the day-to-day operations of local program and logistics requirements in support of our mission to accelerate health equity globally. They will work directly with patients and healthcare professionals including physicians, nurses, and pharmacists on a daily basis, to ensure that patients have access to medication, care, and support. The PC will support partners by facilitating the importation and distribution of products in-country. The PC will also act in a supportive role towards the patient organization in-country by providing mentorship and assisting with advocacy activities.

Job Responsibilities

• Facilitate the day-to-day operations and administration of the support programs, based on program guidelines
• Provide guidance to patients throughout the application process, including with the completion of required documents
• Report all patient adverse events within 24 hours in accordance with program guidelines, including all source documents
• Accurately update and maintain database records on a timely basis
• Support senior team in preparing reports and tracking progress
• Maintain professional communications (including face to face) with patients, healthcare professionals, and the key stakeholders in ensuring smooth implementation of the support programs
• Support the clinic to facilitate importation and clearing of donated products.
• Facilitate decentralization of donated products in-country
• Provide emotional support, resource referrals, and basic disease information to patients
• Handle requests tactfully by getting feedback, identifying problems, and applying solutions

Additional Responsibilities:

• Patient Calls for support group meetings
• Creating and managing respective Patient What’s App Groups

Education Qualification/Required Skills & Experience

• Diploma required, Bachelor’s degree preferred in Social Work, Public Health, Nursing or a related field
• Minimum one year of working experience in a healthcare related field; experience in management of medicines or supply chain a plus
• Comfortable and proficient using computer and phone as primary tools for the job and able to work well independently
• Communicate clearly with patients, healthcare professionals and involved stakeholders at all levels
• Fluent in English, Tamil, Telugu, Malayalam/Kannada
• Well-versed with Microsoft Office including Word, Excel and Power Point
• Strong organizational skills; detail-oriented in documentation and reporting
• Responsible for independent and timely execution of duties
• Possess own transportation
• Willing to work on weekends to support patients, as needed

Skills and Attributes:

• Passionate about The Max Foundation’s mission and vision, and determined to lead and accomplish all goals related to current and future strategic plans
• High attention to detail and a high standard for quality work product
• Understanding of and comfortable in a global environment, with an emphasis on low and middle-income countries
• Passion for exceptional collaboration, and flexibility to do what it takes to elevate positive culture
• Comfort working in a complex, high-paced, and high-workload environment
• Caring, humble, people-oriented, servant leader
• Resourceful, finds solutions using all available data and partnerships to overcome challenges impacting the organization and its programs

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