Manager, India Operations

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About the Organization

IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a wide range of data and evidence tools, including randomized evaluations and machine learning, to help decision-makers design effective programs and rigorously test what works to support communities. We work with governments, multilateral agencies, foundations, and innovative non-profit organizations in Asia and Africa. Our work spans a wide range of sectors, including agriculture, education, health, governance, sanitation, financial inclusion, and other areas.

We have expertise in a variety of rigorous approaches and methodologies, which we tailor to each client depending on their needs and constraints. To achieve a positive social impact we:

• Support clients’ use of data and evidence for routine and major decision-making.
• Inform funding decisions – toward high-impact initiatives and away from less effective programs or approaches.
• Create and share tools, knowledge, and ideas that expand the use of data and evidence for social good.

Our diverse, growing team of roughly 280 outstanding colleagues operate in nearly two dozen countries around the world.

Job Description

The India Operations team is the jet fuel creating and maintaining a uniquely dynamic and high-achieving multi-cultural team at the cutting edge of how evidence is used to improve global development programs. This team is responsible for attracting top talent, playing a critical role in managing end-to-end hiring, creating the best place to thrive at work, managing office operations, and building and improving the systems to allow IDinsight teams to maximize social impact.

You will have the opportunity to contribute to the running and growth of an ambitious organization in the social sector. We hope to invest in outstanding professionals who will become the backbone of our flagship India team. We welcome you to submit an application and help us shepherd IDinsight through this unique and exciting period of organizational growth.

You will oversee all aspects of the India Operations and supervise Operations Specialist(s) and Administrative Assistants. In this role, you will work closely with the Director of India Operations, and collaborate with the India Executive Team and the Global Operations Team. As Manager you will:

Strategic Contributions

• Lead improvement initiatives to identify inefficiencies, streamline processes; and develop and implement cost-effective innovative solutions.
• Be a steward of employee experience, and develop, deploy, and champion best-in-class processes, frameworks, and programs that make IDinsight India a great place to work.
• Collaborate with the Director of India Operations to develop and implement annual strategic plans, including OKRs and budgets.
• Collaborate with Global, Functional and Regional Operations across various initiatives.

Oversight and Management

• Oversee and manage multiple work streams including recruiting, onboarding, staffing, policies & benefits, team engagement, administration and office operations.
• Provide guidance to teammates on matters including onboarding, project staffing, policies, benefits, performance management, office-administration, offboarding and safety & security.
• Review and maintain team engagement. This includes organizing regular team building activities, conducting employee surveys and identifying ways to continuously build and improve our culture.
• Ensure regional employee handbooks and regional contracts are up to date and compliant in the jurisdictions in which we operate.
• Refine safety & security processes and resources for teammates; ensure that the organization is compliant and adhering to guidelines for Prevention of Sexual Harassment (PoSH), Diversity, Equity & Inclusivity (DEI) and Code of Conduct.
• Set annual budget related to operational and administrative activities, monitor spending, and office expenses.
• Support immigration and logistic needs of the employees, as needed.
• Mentor and manage the performance of your direct reports.

Education Qualification/Required Skills & Experience

We’re looking for an entrepreneurial, compassionate and energetic teammate with 5-8 years of relevant experience. Desired qualifications include:

• 5-8 years of relevant work experience in operations, human resources, logistics and/ or organization building - previous experience in international development, the policy sector, or a consulting firm is an advantage;
• Detail and execution-oriented, able to take a complex task from a high-level strategic idea to rapid execution with a large amount of autonomy and conscientiousness;
• Demonstrated track record as a self-starter and leader, including comfort with ambiguity and dynamic environments and work streams;
• Strong communicator in multiple aspects (written communications, public speaking, teamwork and upward management);
• People-focused and people-facing, with high levels of empathy and desire to listen to and share in teammates’ victories, concerns, and needs;
• Strong ability to maintain integrity and confidentiality in complex situations, demonstrated ability to handle sensitive information, data, and issues with mature and discreet professionalism;
• Enthusiasm and track record working effectively with cross-cultural and diverse teams;
• Strong desire for professional growth and development, with a track record of openness to give and receive feedback;
• Knowledge of and/or experience with human resources, talent acquisition, and organizational  productivity software, including an HRIS and ATS platform; experience with BambooHR, iCIMS, Unit4, Asana and Slack or similar productivity tools.
• Knowledge of and/or experience with employment, immigration, and related compliance requirements for Indian for-profit entities.

For more information please check the Link

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